Airline passenger misconduct: management implications for physicians.

نویسندگان

  • Kathleen Pierson
  • Yuri Power
  • Adeyinka Marcus
  • Angela Dahlberg
چکیده

OBJECTIVE The history and etiology of airline passenger misconduct are discussed and relevant medico-legal and management implications reviewed. METHOD The medical literature was reviewed and supplemented with internet searches for relevant information. Organizations including the Federal Aviation Administration, International Air Transport Association, Transportation Safety Board of Canada, and the Canadian Transportation Agency were contacted for unpublished information. Three cases of in-flight psychiatric emergencies in which two of the authors were involved are presented along with a review of relevant literature pertaining to the etiology and medical management of passenger misconduct. Recommendations for the in-flight management of disruptive passengers are discussed. RESULTS Incidents of in-flight passenger misconduct represent a serious threat to passenger safety. The three cases presented highlight the difficulties involved in managing incidents of passenger misconduct in the context of limited resources and treatment options aboard aircraft. Ambiguity remains in regard to the responding physician's medico-legal obligations (and liabilities) during the management of an unruly passenger. However, liability risks appear minimal at this time. CONCLUSIONS Awareness of the causes of passenger misconduct is required to adequately prevent, identify, and treat in-flight cases of passenger misconduct. Although most physicians will not be obligated to respond, liability issues do not appear to be a major factor preventing the offer of medical assistance.

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Modeling Passenger Disutilities in Airline Revenue Management Simulation

Passenger behavior is the fundamental factor driving air transportation market reactions to the managerial decisions of airlines; therefore, it is important to understand passenger path choice process, and to develop a valid model to represent it. In this thesis, passenger disutilities are used to indicate passengers' sensitivity to alternative path options. Accordingly, passenger disutilities ...

متن کامل

International Airline Hubbing in a Competitive Environment

Changes in the U.S. domestic airline route system have increased competition between international gateways. To assist in understanding this phenomenon, a system of models that predicts airline passenger flows resulting from different airline gateway hubbing strategies has been developed. The calibrated rnodels predict baseline passenger Mows quite accurately. The system was then used to projec...

متن کامل

Airline Passenger Forecasting in EGYPT (Domestic and International)

1. Brons, M., Pels, E., Nijkamp, P., Rietveld, P., 2002. Price elasticities of demand for passenger air travel: a meta-analysis. Journal of Air Transport Management, 8, 165-175. 2. Hsu, C. I., Wen, Y. H., 1998. Improved grey prediction models for the trans-Pacific air passenger market. Transportation Planning and Technology, 22, 87-107. 3. Hsu, C. I., Wen, Y. H., 2000. Application of grey theor...

متن کامل

Simulation Modeling and Analysis of In-Flight Service Operations for Commercial Passenger Flights

Nowadays, in-flight comfort has become an essential characteristic to survive in domestic airline businesses. Air hostesses’ quality of service and response time to customer demand plays a vital role in enhancing quality of the flight experience and passenger satisfaction. However, additional requirements on air hostess expose them to fatigue which could eventually result in job dissatisfac...

متن کامل

Air Travel Consumer Protection: a Metric for Passenger On- Time Performance

The raison d’etre for the air transportation system is the movement of passengers and cargo. Consumer information for airline passengers and regulatory consumer protection of airline services provide measures of performance using the percentage of on-time flights, and the percentage of cancelled flights. Researchers have shown that these “flight-based” metrics are a poor proxy for measuring the...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

عنوان ژورنال:
  • Aviation, space, and environmental medicine

دوره 78 4  شماره 

صفحات  -

تاریخ انتشار 2007